Services
Third Party Maintenance (TPM)
Simplifying IT Maintenance with Third-Party Maintenance
For IT leaders, one of the most challenging and costly responsibilities is ensuring infrastructure is protected by the right maintenance contracts. Each manufacturer brings its own service levels, pricing models, and deliverables—making the process complex and time-consuming. Ethos Dynamics offers a smarter alternative. Our Third-Party Maintenance (TPM) solutions streamline support, reduce costs, and free your team to focus on strategic priorities.
Instead of navigating endless proposals and spreadsheets, Ethos Dynamics gives you a single, unified maintenance program. We consolidate coverage across all manufacturers, align contract end dates, and simplify moves, adds, and changes (MACs). Customers gain direct access to Level 3 engineers on the first call, and when onsite support is required, our team is ready to respond. IT maintenance shouldn’t be complicated—and with Ethos Dynamics, it isn’t. We deliver clear offerings, straightforward pricing, and service that exceeds expectations.
From a single firewall at a remote site to a multi-vendor data center environment, Ethos Dynamics provides TPM coverage at a lower cost than traditional OEM contracts—without sacrificing service quality.
Additional Advantages of TPM with Ethos Dynamics
Flexibility
TPM brings more than cost savings. By supporting all major OEMs under one contract, Ethos Dynamics simplifies escalation and eliminates the need to manage multiple points of contact. Customers also benefit from contract terms ranging from one month to five years, ensuring maintenance aligns with refresh cycles and migration timelines.
Global Reach
With Forward Stocking Locations (FSLs), we ensure replacement parts are available close to your sites—even in remote locations—so SLAs are met and downtime is minimized.
Trusted Expertise
Our U.S.-based engineers provide consistent, familiar support, often with the same experienced professionals dispatched by OEMs like Dell or Cisco.
Warranty Lifecycle Guidance
Years 4–5
We recommend staying with OEM warranties to take advantage of software and OS updates.
Years 4–5
Renewal costs increase sharply. This is the optimal time to switch to TPM for significant savings.
End of Service Life (EOSL)
As OEMs phase out support, TPM provides a cost-effective way to extend the life of your hardware, whether in production or testing environments.
Flexible SLA Options
8×5 Next Business Day
Helpdesk, parts, and onsite replacement with next-business-day delivery.
24x7x4
Helpdesk, parts, and onsite replacement with 4-hour response, anytime.
Onsite Spares Kit
Local spare parts on hand for immediate replacement.
We Start By Listening
Our journey starts with listening. We serve clients with a wide range of flexible IT needs- one size never fits all. Our process always begins with truly understanding our clients’ needs, goals, and aspirations.
Businesses We Serve
